Frequently Asked Questions
- Our Raw human hair can bleach to #613
- Virgin hair can be bleached to #27
*It is best to keep bleached or coloured hair conditioned and moisturised so it will not become dry.
-Please allow up to 7 business days for all orders to process
*Refunds are available as long as your tracking number has not been issued.
- 3 bundles(12" are recommended to achieve a full flowy look & 4 bundles 20"
*Raw hair lasts 3-5 years with necessary maintenance / Virgin hair 2 + years.
Returns & Exchanges Policy – Trace Luxe Hair (UK)
-Item(s) must be unused, unworn, and in original packaging with tags and hygiene seal intact.
-Returns or exchanges must be requested within 7 days of delivery.
-We only accept returns for items that arrived damaged, incorrect, or defective.
-Due to the nature of raw hair and wigs, we do not accept returns for buyer's remorse (e.g., change of mind, wrong length, or unsuitable texture after opening).
-Contact Us via email at [your email] with your order number and reason for return.
-We will send instructions and confirm return eligibility.
-You are responsible for return shipping costs unless the item was faulty or incorrect.
-Once we inspect and approve the returned item, we will issue a store credit or exchange (no refunds unless faulty).